Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing items, if you have other questions,
please just send it to

Yes, you will receive a detailed confirmation email for all orders. Please check all details carefully to ensure that your order is correct.

If you want to cancel it, is best to email us as soon as possible after placing your order and we will do everything possible to cancel it before shipping. If your item has already been sent, you will have to follow our return procedure, and you will be responsible for both shipping and return costs. Reformers and large Pilates equipment are usually not returnable.

We’re committed to protecting your personal information. All transactions are strictly protected with our PSP, Sage Pay, SSL certified secure payment system.

Due to the COVID-19 pandemic, you can expect extended delivery times. Average shipping is between 10-20 days. Products with limited available you can expect a wait time of 4-5 weeks+. Please contact customer support for specific product delivery times.

You’ll receive an email with a tracking number once your order ships from the warehouse. It’s important to make sure you’re available when your package arrives. You’ll be responsible to be present for the delivery. If you miss your delivery, you will need to reschedule a delivery date and time. Once you received your package, it’s important to inspect it before signing for it to identify any shipping damage. You’ll need to contact us immediately, provide photos of the damage, and have it returned to the manufacturer if so.

Our business is based in Florida, U.S, however, we ship from different warehouses and manufacturers across different states within and outside of the U.S.

The amount of space you will need will depend on the size of the person using the reformer. You will need enough space for the reformer itself, and for the user’s limbs to fully extend outward when using it. The standard recommended clearance for a reformer is 4-5 feet in width per unit. To ensure you have enough space for your equipment, measure the dimensions of the room you intend to keep your equipment in. Then, compare this to the product’s dimensions which can be found in its description.

What can be considered the best Pilates reformer, or piece of equipment in general, is a very subjective question. There are so many individualistic factors, from your height, weight, fitness level, lifestyle, budget, and reasons for doing Pilates, which will impact what reformer is right for you. Despite this, a brand consistently rated highly by beginners and amateur Pilates enthusiasts is AeroPilates. Their equipment is highly affordable, easy to store, simple to use, and has been specifically designed for home use. Other brands that are rated highly for beginners include Peak Pilates and Elina Pilates, with their traditional and durable designs. With that being said, any of our Pilates reformers and equipment can be used by beginners.

Springs and cords work in the same way. The major difference between them is the degree of resistance they can provide. You can replace the cords/springs of your equipment for additional resistance or if they get snagged or damaged. If a machine has been designed with springs, you can only use springs. Cords will not be compatible with a spring reformer, making you risk damaging your piece of equipment and sustaining personal injuries.

Yes. Weight limits will differ from machine to machine, due to size, material, and means of construction, however, most studio reformers can hold up to 160kg (roughly 350lb).

Pilates is a low-impact workout that could help you improve posture, burn calories, tone muscles, and ultimately lose weight . You might not see dramatic results immediately as you would with cardio but with consistency, you will get your results soon enough.

Pilates definitely strengthens abdominal muscles, but it also strengthens breathing muscles, postural muscles, and muscles that support joints. More importantly, it strengthens everything with moderation and balance

Pilates is a particularly good exercise for many people with back pain as it is designed to strengthen the deep abdominal and pelvic floor muscles, which provide support to the back. Pilates has been found to reduce chronic back pain and the disability associated with back pain.

Pilates is an effective low-impact workout. It can be beneficial for toning up muscles, toning the core, and improving posture. It may also help with recovery from back pain and other injuries by strengthening the affected area.

Ask Your Questions